OUR VISION:
The unmatched choice for the ultimate experience.

OUR MISSION:
We are a dynamic, talent-driven culture, committed to providing our guests the ultimate personalized experience that compels them to return and enthusiastically tell others about us. Together we build genuine relationships through loyalty to our guests, each other and our community.

OUR PROMISE TO EACH OTHER:
We are the heart and soul of Greenleaf Hospitality Group. We challenge each other to grow and succeed by honoring the principles of trust, integrity, mutual respect and teamwork.

If you are interested in becoming part of our team view the current
open opportunities with Greenleaf Hospitality group here...

COMPANY CORE VALUES

BE HONEST AND HONORABLE
• Practice the principles of trust, integrity and mutual respect
• Always uphold the highest ethical standards
• Practice honesty and consistency as basic driving forces behind continuous growth and improvement

PERFORM WOW EXPERIENCES
• Take opportunities to be a hero for a guest every day
• Always push the envelope of new ideas to create even better guest experiences
• Provide full circle service; take ownership for guest wants, needs and desires
• Take responsibility for the total experience of the guest, from welcome to fond farewell
• Uphold the reputation of Greenleaf Hospitality Group by achieving and maintaining world class service

SURPASS EVERY GUEST’S EXPECTATIONS
• Seek out and engage guests by reading body language, exploring preferences, and recognizing opportunities to go beyond expectations
• Anticipate and plan to make every guest visit enjoyable and memorable
• Create and implement “on the spot” solutions to guest’s unexpressed wants, needs and desires
• Make sure that our guests receive the highest standards of service at all times

BE PERSONALLY RESPONSIBLE FOR THE HIGHEST STANDARDS
• Encourage my team members to hold me accountable
• Identify opportunities to “raise the bar” of individual and team performance
• Encourage team members, work more closely together and align personal goals to compliment team goals
• Readily admit errors and take action to correct or eliminate them
• Recognize that reliability and punctuality are important to guest engagement

ENCOURAGE TEAM MEMBERS
• Support each other and give positive reinforcement
• Ask for help when needed
• Take responsibility to create a work environment of teamwork and lateral service so that the needs of our guests and each other are met
• Seek first to understand, before being understood

FIND A BETTER WAY EVERY DAY
• Continuously improve the methods to provide a unique high level guest experience
• Identify opportunities throughout the properties
• Utilize a systematic approach to identifying and solving problems
• When changing a process or procedure, involve or inform all those affected by the change
• Always log and review guest concerns
• Use imagination

STRIVE TO BETTER MYSELF; TAKE TIME TO IMPROVE
• Push myself to improve personally and professionally
• Set and meet quarterly goals for self-development
• Seek out and learn from other individuals
• Consider “failures” as one step in learning how to do better
• Consistently refine our skills to benefit ourselves, team and organizational growth

TAKE OWNERSHIP; TREAT IT LIKE I OWN IT
• Take personal responsibility for an incredibly clean and attractive property
• Promote and cross-sell all Greenleaf properties to generate revenue
• Make smart decisions regarding expenses to achieve desired profitability
• Eliminate waste, conserve resources and energy, and protect physical assets.
• Understand that today’s competitive environment leaves no room for error

ENSURE SAFETY, SECURITY AND PRIVACY
• Educate each other on safety and security standards and procedures
• Follow the policies and procedures of Greenleaf Hospitality Group
• Identify, report and correct unsafe conditions
• Work with the safety of others and self in mind
• Ensure the security and privacy of all guests above all else

BE PROUD TO BE A TEAM MEMBER
• Dress for success and show confidence and pride
• Inspire a sense of pride in co-workers by speaking and acting positively
• Always wear appropriate clothing and groom neatly when on property
• Be the best ambassador for Greenleaf Hospitality Group in and outside our properties
• Participate and take seriously each day the topics discussed in the “team huddle”